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            Chat support suite

            Real-time support solution that’s super fast and oh so reliable.

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            HELP DESK SUITE

            Our flexible ticketing platform is a cinch to use for any agent.

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            FAQ BUILDER

            Speed up all your support processes with integrated FAQ pages.

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            Applications
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            Plugins & Integrations
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            Documentation
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            Company
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            Agent Handbook
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            Agent Test
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            Webinars
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            Never Miss a Chat with the LiveHelpNow Alerter.

            Be alerted when visitors land on your site, start chat or submit a ticket.
            Available for Windows and Mac.

            LiveHelpNow Alerter for Windows & Mac.

            • Windows Alerter

              The Alerter App houses the LiveHelpNow operator panel and provides you with timely pop-up alerts for incoming chat sessions, visitors waiting for a response, new visitor arrival, new or updated tickets, operator messages and other system notifications.


              Written instructions:

              • Download & install the Alerter.
              • Fill out your username (the email you used to sign up) and password. Check ‘Remember me’ if you want the Alerter to auto-save your credentials.
              • You can use the other settings to fine-tune how the Alerter behaves including types of alerts you want to receive.
              • Click ‘Ok’ to save your Settings and go online!

            • Mac Alerter

              Alerter is LiveHelpNow operator console and notification utility which alerts Operators of an incoming chat session, visitors waiting for response, new visitor arrival, new or updated tickets and operator messages. It is a necessary component of LiveHelpNow help desk software.


              Using Alerter for Macs:

              • Download the Alerter Desktop Application from the App Store.
              • Install the application using your Apple ID.
              • Launch the Alerter Application from your applications folder.
              • You will be prompted to log in with yourLiveHelpNow credentials.
              • After login, the application will be active and manageable from the alerter menu bar.

            Waiting is for lobbies and bus stops.

            Questions?
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