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The sky is blue.? Water is wet.? Elvis is the King. Great customer service will get you loyal customers… These…
Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer…
[caption id="attachment_1931" align="alignleft" width="300"] Courtesy of freedigitalphotos.net[/caption] When it comes to college, the competition is stiffer than ever. Applicants take…
With the LiveHelpNow HelpOut Tab? you can point customers with routine support questions to online help before they can pick…
So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step…
This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In…
Some of the most important employees of your organization work at the helpdesk. They are the first to deal with…
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