Omnichannel Customer Service: Method to Madness
Dec 17, 2019
Imagine calling your friend one day to talk about a problem you’re having with your mother.? You call, chat, and…
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6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]
Dec 05, 2019
The sky is blue.? Water is wet.? Elvis is the King. Great customer service will get you loyal customers… These…
The Pros and Cons of "Live Chat" Support vs. Traditional Phone Support
Oct 30, 2019
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I…
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
6 Ways You Can Get Quality Customer Feedback
Jun 21, 2019
Running a business without asking your customers' feedback is like trying to cross a busy street with headphones plugged into…
20 Ways To Make The Live Chat Experience More Personal
Jun 06, 2019
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…
Tag, You're It! - Win the Customer Service Game with Auto Tagging
Oct 29, 2018
When you are tagged in sports, it means you're out of the game (just like this little baseball player pictured).…
6 Reasons You Should Let Your Customers Text You
Oct 04, 2018
Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your…
Landline SMS Chat is Here!
Dec 07, 2015
We are happy to announce that we?are rolling out?a revolution customer service! The time has come to announce LiveHelpNow is…