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            Chat support suite

            Real-time support solution that’s super fast and oh so reliable.

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            HELP DESK SUITE

            Our flexible ticketing platform is a cinch to use for any agent.

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            FAQ BUILDER

            Speed up all your support processes with integrated FAQ pages.

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            Applications
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            Plugins & Integrations
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            Documentation
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            Company
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            Agent Handbook
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            Agent Test
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            Webinars
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            Stop wasting time and resources

            They will have questions, you will have answers! Our FAQ builder will allow your customers to find information on specific topics on their own. The Knowledge Base system will make personnel training a breeze and will allow your agents to find answers even to most complex requests in real-time.

            NEVER ANSWER THE SAME QUESTION TWICE

            Our easy-to-use FAQ Builder provides concise, concrete information more efficiently than ever.
            Knock out repeat questions with a customizable source of searchable solutions.

            Example

            TRAIN EMPLOYEES AND RETAIN KNOWLEDGE

            Create public and private searchable FAQ's for your customers and your agents.

            Article Transfer

            BOOST YOUR SEARCH ENGINE RESULTS

            Our FAQ Builder is an effective SEO booster that also provides an enhanced customer
            experience for new leads. Your website is about to become much more search friendly.

            Seo Booster

            Stop wasting resources with our FAQ Builder

            This person gets it.

            “LiveHelpNow has given our business the opportunity to reach out to customers that we couldn’t reach before. We can now communicate with our online users in a more efficient and more personal way. That is an invaluable resource to us. It can be difficult for many users to navigate our inventory or to know just which part they need. Nearly all of our Chat Support Suite inquiries result in sales and we have many customers that regularly return to the chat. It's a great way to communicate with customers and great way to convert.”

            - Mallory Kramer, Customer Service Representative, MM Tool Parts

            More people who get it

            We Thought of Everything.

            Our tools work seamlessly with your favorite plug-ins and platforms.
            Yep, you’re running out of excuses.

            Webhooks
            See for yourself

            Leader and innovator with numerous patents in the help desk space

            Easy-to-use reference tool for both clients and agents. Increase efficiency and customer satisfaction.

            LIVEHELPNOW TIMELINE

            2009

            INITIAL OFFERING

            Introduced as an add-on to our Live Chat Software in 2010, our knowledge base feature gave our customers a versatile reference tool. Not only could a website user now easily find information about a specific topic, our FAQ builder gave live chat agents a way to find answers to common questions in real time. The 24-hour availability of the database information allows for easy personnel training, increases live chat efficiency, and results in happy clients. The FAQ builder lets our clients create searchable articles and enhance them with images, videos, screenshots, and infographics for better information delivery. Our knowledge base design also incorporates Search Engine Optimization features that will give your online presence a boost.

            2010

            Integration with Chat and Ticket

            Integrated with Live Chat and Support Ticket systems to help agents resolved complex issues fast.

            2011

            Self help portal for customers

            Ability to customize, brand under company URL, and publish beautiful self-help portal for customers to help themselves

            2011

            Embedding

            Ability to embed specific help article or knowledge base search anywhere on the web

            2012

            REPORTING

            Which knowledge base articles are viewed most and rated highest? Which are in need of improvement? What customers are searching for within your self-help portal and what are they finding? Beautifully designed, enterprise ready reporting at your finger tips.

            Waiting is for lobbies and bus stops.


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            Questions?
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