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            Chat support suite

            Real-time support solution that’s super fast and oh so reliable.

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            HELP DESK SUITE

            Our flexible ticketing platform is a cinch to use for any agent.

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            FAQ BUILDER

            Speed up all your support processes with integrated FAQ pages.

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            Webinars
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            Webinars

            When it comes to business, we know firsthand that it’s crucial to never stop learning. Welcome to where you will learn everything you need to know about customer service, customer experience, and employee experience. So, pull up a chair and hit play...a world of webinar knowledge awaits.

            Type:

            09-26-2019 How to create omni channel customer experience in the B2B sector

            In this #SmallBizCX19 session, Sue Duris discusses how to create omni-channel customer experience in the B2B sector.

            Webinar Tags:

            Customer experience

            Customer Service

            Sue Duris

            Omni-Channel Customer Service

            B2B Customer Experience


            09-26-2019 How to get your customer service teams motivated to deliver magical service

            In this #SmallBizCX19 session, Kate Nasser explains what magical customer service and teamwork is and the essentials you need to make it happen.

            Webinar Tags:

            Customer experience

            Customer Service

            Kate Nasser

            The People Skills Coach

            Customer Service Advice

            Magical Customer Service


            09-26-2019 How to Hire to Reduce Employee Turnover and Improve Customer Service

            In this #SmallBizCX19 session, Jill Raff discusses how to hire in a way that will reduce employee turnover, while improving your business's customer experience.

            Webinar Tags:

            Customer experience

            Customer Service

            Jill Raff

            Hiring Best Practices

            Employee Experience

            Reduce Employee Turnover


            09-26-2019 Be Amazing or Go Home Seven Customer Service Habits That Create Confidence with Everyone

            No matter what you do - sweep the floors, play football, or perform magic tricks for kids at birthday parties, you always have to strive to be amazing. One of the top customer service influencers Shep Hyken advises to do those things as if you were Beethoven writing a symphony. That is what will make us amazing. Otherwise, we should just go home. In this session, we discuss Shep’s lessons on amazingness that he outlines in his new book, \"Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone.

            Webinar Tags:

            Customer Service Habits

            Shep Hyken

            Lombardi Time

            Customer Experience

            Always Be Amazing


            09-26-2019 The Emotional Customer: Pave The Way For Positive Experiences With The 7 Service Triggers

            In this #SmallBizCX19 session, Adam Toporek defines the seven service triggers and explains how they can be used to create positive customer experiences.

            Webinar Tags:

            Customer experience

            Customer Service

            Adam Toporek

            7 Service Triggers

            Free Customer Service Tips

            Be Your Customer’s Hero


            09-26-2019 Social Chat How to Promote Yourself on Social

            Top customer experience expert Chip Bell is a romantic at heart. So when his car dealership sends him home with a rose for his wife after a routine maintenance check, the business wins both his appreciation and loyalty. In this session, Chip discusses value-unique customer experience, the power of creativity, and what business leaders everywhere can do to inspire employees to provide memorable customer experiences people will want to talk about.

            Webinar Tags:

            Remarkable Customer
            Experience

            Chip Bell

            Value-Unique Service

            Cracker Jack Techniques


            09-26-2019 Gaining Customer Experience Momentum

            In this #SmallBizCX19 session, Nate Brown discusses how to gain customer experience momentum and how to make customer experience the cornerstone of your company.

            Webinar Tags:

            Customer experience

            Customer Service

            Nate Brown

            Customer Experience Momentum

            Free Customer Service Tips

            CX Strategy


            09-26-2019 How to get your employees obsessed with customer service

            In this #SmallBizCX19 session, Jeff Toister talks about how companies can get employees to care about customers and keep a laser-like focus on customers even after business expansion and growth

            Webinar Tags:

            Customer experience

            Customer Service

            Jeff Toister

            Free Customer Service Tips

            The Service Culture Toolkit


            Questions?
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